5-YEAR
LEAK PROOF GUARANTEE

In addition to the statutory warranty, MAGURA grants the original purchaser a 5-year guarantee on the leak-proof of the brake master, brake calliper and brake cylinder if the brake is fitted as original equipment on a bicycle or was purchased as a retrofit part from a dealer.

Please note the following guarantee conditions and the information how to make a guarantee claim.

GUARANTEE CONDITIONS

HOW TO MAKE A GUARANTEE OR WARRANTY CLAIM

In addition to the statutory warranty, MAGURA grants the FIRST BUYER a 5-year leak proof guarantee on brake masters, calipers and cylinders if the brake is mounted on a bicycle as original equipment or has been purchased from a dealer as a retrofit. The guarantee is valid for five years from the date of purchase. For all brake models. Registration for the 5-year leak proof guarantee is not necessary. 

Guarantee provider:
MAGURA, Gustav Magenwirth GmbH & Co. KG
Stuttgarter Straße 48
72574 Bad Urach
Germany

This additional guarantee does not apply if the brake components have been damaged by the following:

  • Improper use or crash damage
  • Using the brake with parts from other manufacturers, in particular, brake pads, rotors or hose
  • Changing the surface of the brake through painting, etc.
  • Any attempt to partially or completely disassemble the brake master and/or caliper and/or brake cylinder
  • Brake adaptations
  • Improper maintenance
  • Transport damage and/or loss
  • Incorrect tightening torque
 

The brake hose is expressly excluded from the guarantee. Although it´s a tested component of the brake system, several influencing factors subsequently affect it while being individual processed, such as the necessary shortening and routing. MAGURA has no influence whatsoever on these factors and no final means of control. For this reason, the brake hose is not covered by the voluntary 5-year leak proof guarantee. 

We expressly point out that a guarantee case can only be processed if the purchase receipt received from the dealer is enclosed. Shipping and installation costs will not be reimbursed. Please send your guarantee case via your dealer or if possible directly to the responsible service partner. For german customers: Send warranty claims via your dealer or directly to the following adress and don´t forget your contact details (Name, Adress, Phone, E-Mail).

Warranty – 24 months from date of purchase* (*the statutory provisions apply)

Please contact your dealer or seller to check your warranty claims.

Leak Proof Guarantee – 5 years from date of purchase* (*the MAGURA guarantee conditions apply)

To receive guidance regarding the guarantee process in europe, you can contact us directly. Please send us a message via our contact form so that we can make an initial assessment: describe the defect and let us know the purchase date so we can determine the product age.

Responsible MAGURA Locations and Service Partners for Warranty Claims worldwide

Europe

MAGURA Bosch Parts & Services GmbH & Co. KG

Großer Forst 3
72622 Nuertingen

Sales

welcome@mbps.eu
+49 7125 1234 000
00 8000 022 44 88 (international)

Service

service@mbps.eu
+49 7125 1234 002

MAGURA USA

724 West Clem
62450 Olney

+1 618 395 2200

Sales & Service

magura@magurausa.com

MAGURA Asia Limited Co.

Taichung City
No. 9, Industrial Park 10th Road
TW-407 55 Taichung City

+886 423598 555

Sales & Service

info@magura.com.tw

MAGURA Australia PTY LTD.

22/7 Sefton Road
Thronleigh, NSW 2120

+61 2 9420 9487

Contact

shop@magura.com.au

MAGURA (Shanghai) Co. Ltd.

Room 602A, 6F
No. 456 Hongcao Road, Xuhui District
Shanghai, 200070

+86 21 6226 2895

Sales

Mrs. Beth Yuan
beth.yuan@magura.cn